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You said, We did

We are working together to make the new Co-Production Charter commitment a reality. Listed below are some of things we have done or are doing, in response to what children and young people and their parent carers have said needs improving:

  • Ensuring Parent Carers Together (PCT) are involved in the recruitment of key posts in both the Council and Dorset Clinical Commissioning Group.
  • Putting audits in place to look at how well the EHCP process is working, this includes the feedback and experience of families.
  • Co-producing changes to forms and information that are part of the EHCP and Annual Review process so they are easier to use and support a co-production approach.
  • PCT and SENDiass are jointly designing and delivering training workshops to professionals on co-production.
  • Developing ways of measuring the impact of this work including co-producing a new annual survey.
  • Working together to create information that families need, including the social care section of the Local Offer and making information on the graduated response more parent friendly.
  • Working in partnership with Dorset CCG, Dorset Council and Dorset Parent Carer Forum to improve the health section of the Local Offer so that the information is presented clearly and in the same way on the BCP Council and the Dorset Council SEND Local Offer websites.
  • Working together to create an Early Years education transitions charter and action plan.
  • Development of a BCP SEND Transition Framework reflecting good practice for Key Stage 2 to 3 transitions, developed with PCT, produced in partnership with schools and PCT.
  • The all-age autism review

Your views and experiences are crucial to improving services and information for families. You don't need to be a lone voice. There are a number of local forums and groups you can join or feed into to share your views, meet others and be heard. 

Parent Carers Together are BCP Council’s strategic partner. They seek and represent the views and experiences of families across Bournemouth, Christchurch and Poole, and work with partners to improve outcomes. To find out more about their experience of working with partners in this way or if you want to get involved please contact them.

You might also have your say through a survey or by giving feedback on a service; all of this information is used to improve services and support.

Complete a survey to tell us what you think about SEN Support and EHCPs.

Visit the Parent Carers Together website to find out about the work they are doing and how you can get involved.

If you are a young person, visit the UP in BCP website to find out how you can have your say about what goes on in Bournemouth, Christchurch and Poole or get involved with The Chatterboxes, a youth action project run by young people with disabilities aged 11 to 12.

Give us your feedback on the Local Offer: 

We're constantly developing the Local Offer so that it has the information you need and is easy to find. We welcome your feedback. You can: 

Below is some of the feedback we have received previously and what has been done as a result. Much of our engagement work had to change significantly due to Covid restrictions. We know that some people have found online engagement easier and we want to keep the benefits of this, but we also know that online engagement has been a barrier for some and we are keen to start face to face engagement as soon as it is safe to do so.

Time to Talk sessions

4 Time to Talk sessions were held between June 2018 and July 2019. The sessions were attended by parents, carers, young people, BCP Council SEND senior managers, SEND teams and health colleagues. 

Click on the links below for information on topics that were covered and responses to feedback received at the sessions.  

June 2018 

November 2018 - 'The Role of the SENCO'. 

March 2019 - `EHCPs, the role of Health and the Graduated Response'.

July 2019 - 'Transition to Adulthood'. 

Preparing for Adulthood work and developments

The Preparing for Adulthood section of the Local Offer has been developed in partnership with parents, carers and young people.  

In November 2018 a workshop was held with members of the Learning Disability Partnership Board to hear their views on what information needed to be included. Lots of feedback was given including useful websites and details of services that help young people. The ideas were written down and used when the section was built. 

A number of other parents and carers and young people were spoken to to find out what information they need to help them prepare for adult life and how they want it presented on a website. This included young people from the Chatterboxes Youth Group and SPACE LGBTQ Youth Project.

Read the Preparing for Adulthood You Said, We will summary from December 2019.

Read about work being done to help young people with SEND prepare for adulthood and how we are improving the Preparing for Adulthood information on the SEND Local Offer website

SEND survey - August 2019

A SEND survey was carried out in August 2019. 160 people responded. Read the summary of comments and our responses here

You said, we did - to April 2019

Prior to the formation of BCP Council in April 2019, feedback had been given on the separate Poole, Bournemouth and Dorset (Christchurch) Local Offers. This was used when developing the new BCP Council Local Offer. A summary of feedback and responses can be seen below. 

Feedback about website layout

Bournemouth You Said

“Too many words, Too wordy”

“I find the website difficult to use”

“The Layout is confusing”

The Bournemouth Local Offer Web pages are too complex, difficult for everyone to navigate and not Youth Friendly.

Christchurch (Dorset) You Said

We find it difficult to locate information.

The amount of information can be overwhelming, so it’s difficult to find the most relevant information to meet my family’s needs.

Poole You Said

We want the Local Offer to be a clear and transparent space.

We don’t know where to go for SEND information.

 

We did

A ‘tiles’ format is being used to help people find information more easily. This format has been used on the Home Page of the Local Offer and a number of other sections, such as the Preparing for Adulthood section. We are working on the other sections currently, so that they can all be presented in the same way.

Young people asked for video's to be included as an alternative to written information. This has been done for the Preparing for Adulthood section. 

On the Poole Local Offer people were able to search for information by age or subject area. Setting the website up in this way meant that information was often duplicated on several pages. The tile format avoids this duplication.  

We have reduced the number of web pages on the Local Offer, merging several pages into one where possible to make information easier to find and digest.

We have shortened sentences, reduced the number of words and used simpler language on our pages. 

The Poole Local Offer had a lot of health information  which was a duplication of information on the NHS website. We have removed a lot of this duplication and  replaced it with links straight to the NHS website. 

To make information easier to read (on a desk top and a mobile) we have used ‘ribbons’ (expandable sections) on web pages to split information into sub-headings. 

Key word search terms have been updated to make it easier for people to find the information they need.

Marketing has been done to increase awareness of the Local Offer. We have sent leaflets to education and health settings, attended parent/carer events and Time to Talk events and SENCO forums. This work is ongoing as many parents and carers of children with SEND and professionals still don’t know about the Local Offer.

When BCP Council was formed information on services in Bournemouth, Christchurch and Poole was brought together into the BCP Council SEND Local Offer. 

Feedback about Preparing for Adulthood

Bournemouth You Said

“More guidance and info about support for children growing into adult care”

Christchurch (Dorset) You Said

We want to know what support is available to prepare teenagers for becoming adults. Particularly education and work

I want more information on finding specialist colleges for education from 16 years old onwards. I struggled to find specialist schools for young people aged 16+ with complex needs.

I want to know about what happens after my child is 18 years old. Looking for employment opportunities and adult social care.

Poole You Said

We need a clear post-16 Local Offer area providing information on Preparation for adulthood

 

We did

A lot of work has been put into creating the Preparing for Adulthood section of the Local Offer.

The section now includes information on moving into adult services, learning and training and working and getting a job.

In July 2019 a 'Transition to Adulthood' Time to Talk event was held. Representatives from health and social care attended and gave information and answered questions from parents and carers.

Several Preparing for Adulthood information sessions were held in early 2020. These gave parents/carers and young people the opportunity to meet on a one to one basis with the Preparing for Adulthood Co-Ordinator, a member of the Preparing for Adulthood team and the Local Offer manager. The sessions were popular and families found them very useful. We plan to continue to offer these.

Other feedback received

Bournemouth You Said

“It doesn't mention or provide advice about the facilities or access to support disability living allowance”

“Clear information on respite care would be good

“How can we get support from CSC/ Early Help/CAMHS?”

More information on Children’s activities for different ages and abilities.

Christchurch (Dorset) You Said

The information we find most difficult to find is:

Financial Support

EHCPs

Activities

Childcare

Education is the most important information we need.

Poole You Said

It was difficult to find out how early year providers and schools would cater for my child’s specific needs.

There aren't many Poole venues where we can use our max card.

We Did

We have created a Money Matters section on the Local Offer. This includes an information page which brings together a range of information on benefits and finance for children and young people with SEND. This includes information on Disability Living Allowance and Personal Independence Payments.

We have also created a page showing information on grants for children and young people with SEND.

There is also a Money and Benefits area in the Preparing for Adulthood section.

The Short Breaks information on the Local Offer is currently under development and being updated. Respite Care information will be reviewed.

Children’s Occupational Therapy information has recently been updated.

We have created a crisis and early help support services page on the Local Offer.

On the health page of the Local Offer we have a link to information on the CAMHS service.

A Graduated Response and EHCPs tile has been built on the home page of the Local Offer.

We also have a section on activities and short breaks that can be reached from the home page of the Local Offer. In the activities section we have provided clear links to activities for different age groups.

We have links to childcare and education information on the home page of the Local Offer and are currently developing those sections to make the information contained within them easier to find.

Provision for children and young people with SEND is shown on school and early years provider directory records in the SEND Local Offer section. Where possible we have linked directly to the school or early years provider website so that as they update their SEND provision information, visitors to the Local Offer are taken to the most up to date version.

The Family Information Service is working closely with max card to increase participating venues in the Poole area. We asked members for ideas on where they wanted to use their card and provided a list of suggested venues to the max card team to follow up. They are actively working to increase the venues in the area so keep checking their website for updates. Please continue to feedback any other suggestions to us so we can pass them on. 

You said, we did - May 2019 to May 2020

The feedback listed below has come from a variety of sources:

  • meetings with representatives from Parent Carers Together and Parent Carer Foundation
  • attendance at parent/carer events, including Portage Stay and Play sessions (June 2019)
  • an invitation for parents/carers to let us know what needs to be included on the Local Offer via a survey (December 2019)

General comments on layout and design

You said: need more separation between the Family Information Directory (FID) and the Local Offer - it’s confusing having them together. 

We did: we’ve made changes to the navigation of the FID and the Local Offer and have de-cluttered the site homepage. The previous site design had a bar running across each page with tabs which took the user to different sections of the FID. This was confusing if the user was in the Local Offer and wanted to move to other sections of the Local Offer. We’ve removed that bar and have added a drop down navigation menu which can be accessed from the header at the top of each page.

As a further development, the whole site is being rebuilt on a new, internal platform which will have defined, separate, entry points for the Local Offer, the FID and a professionals area, a clear bread-crumb trail on each page (which we are unable to achieve on our current site) and colour-coding to show which part of the site people are in.   

You said: put information currently in related information, useful websites and downloads sections into the tiles to make the look and feel simpler (maybe just keep key information separate if necessary).

We did: the Local Offer has a lot of information on it so it can be difficult to keep all links and information within the tiles as we also want to make sure that people can see really important information quickly. Where appropriate, we hyperlink to information instead of adding another link. 

You said: under subject area ‘tiles’, use ‘ribbons’/sub-headings to simplify information.   

We did: sub-headings/collapsible blue ‘ribbons’ are used to break text up so it’s easier for the user to get to the bit they need quickly. 

You said: build in ‘sideways links’ from one area of the Local Offer to another.

We did: if another section of the Local Offer is particularly relevant to an area the user is currently in we make a clear link to it.

You said: better links needed between information for education, health and social care.

We did: we are currently re-designing the health and social care sections of the Local Offer in co-production with the CCG and parent carers and will include useful links.

You said: use Communicate in Print symbols for the Local Offer icons.

We did: we investigated the use of Communicate in Print symbols for the Local Offer home page. Because we would have needed several symbols to represent one tile icon we have decided to keep the current images for now.

You said: use dyslexia friendly colours.

We did: some of the colours we were using on the FID and the Local Offer website were not meeting accessibility requirements. These were changed so they now pass accessibility requirements.  

You said: link to NHS information.  

We did: we link to information on the NHS website from a number of relevant pages on the  Local Offer and are continuing to do this in our re-designed health area.

You said: information pages for children would be good.

We did: we do not currently have content designed specifically for children but we have used feedback from young people about how they want information presented for the Preparing for Adulthood section.

You said: use bullet points and short sentences. Don’t give too much information or choices.

We did: we have made a lot of information on the Local Offer shorter and use bullet points where we can. We have also taken off some pages that were not needed. We are continuing to do this.

You said: use images and video’s.

We did: the Preparing for Adulthood section has links to a lot of video’s and images to show the journey of moving to adulthood, such as this one, and this one.  We do use images and video’s in other sections where suitable ones are available and need to keep doing more of this.

You said: use frequently asked questions (FAQs)

We did: the use of FAQs is not generally recommended as good practice, but where it is useful to give information in this way we have and will. We work closely with Parent Carers Together (PCT) and the CCG on our weekly Family Information newsletter and regularly address topics that parent carers of children with SEND have raised through PCT.  Every edition of Family Information is put on our website.

You said: Parent Journeys are very useful but difficult to find. ‘case studies’ and ‘local case studies’ are terms people might be more likely to use to look for them.

We did: links to parent journeys put on the newsletter page. Keyword searches were changed so parent journey’s can be found when the following words are typed into the keyword search bar - `add on’ (the previous name for our children’s disability register), ‘case studies’, `case study’, ‘local case studies’ and `local case study’. Link to Parent Journeys was also added to the newsletter page.  

Graduated Response and SEND support

You said: make it clear that an EHCP will only be considered once support through the Graduated Response has been followed. 

We did: we changed the EHCP section title to ‘Graduated Response and EHCPs’. We say  on the EHCP information page that a small number of children and young people will need an EHCP and that a Graduated Response is followed. We have added a page explaining what a parent should do if they are worried about their child’s learning and explain the levels of support. We’ve also provided a checklist of things a parent should do before making an EHC needs assessment request, which includes checking that the educational setting has used the Graduated Response. We have linked to the Graduated Response information from the Development and Behaviour Pathway page. We have also linked to Graduated Response information and Development and Behaviour Pathway information from the ASD information page.

You said: a `does my child need an EHCP flowchart’ would be useful.

We did: we don’t have a flow chart at this stage but we have added a list of things parents should do before requesting an EHC needs assessment to this page.  

You said: SEND support in school would be a better title for the graduated response section.

We did: because SEND support is a level of support within the graduated response, we have kept it as it is but a new graduated response page was created to try to make it simpler to understand. The what to do if you’re worried about your child’s learning page was also added to try to simplify the different levels of support available and the terms used.

You said: parent friendly version of the graduated response needed.

We did: the Parent Carer Foundation produced a parents guide to the graduated response which is on the Local Offer. Parent carer reps and Educational Psychology Service produced a video explaining what the graduated response is. Unfortunately, because of the amount of audio and images used the file was too big to put on the Local Offer. As an alternative way of making the graduated response parent friendly, the what to do if you’re worried about your child’s learning page has been created. A booklet for parent carers has also been created and will be available soon.

You said: information needed on what support you should expect from a mainstream school for mild special needs. Parents need to know who decides on the level of support my child will get, what are the criteria, how do I get support?

We did: the Local Offer contains this page on support for school age children with SEND. All schools in Bournemouth, Christchurch and Poole are listed on our directory. Each school has a record from which we link to their SEND policy information.

You said: a step by step guide to EHCPs would be useful.

We did: we have tried to lay our information about EHCPs out in a clear way. Our EHCP timeline page explains what happens when from the time at which we receive an EHC needs assessment request. 

Development and Behaviour Pathway

You said: suggest Development and Behaviour Pathway information is linked to information about social care assessment.

We did: we are currently working with parent carer reps and the CCG to develop the health section of the Local Offer. The Development and Behaviour Pathway is highlighted within the plans for the new section which will ensure there is clear and appropriate information within the section. We are also currently working with parent carers to re-design the new look social care section of the Local Offer so will also use that group to explore what links need to be made.  

Early Help information

You said: Early Help information may be difficult to find by that name as it’s a term families are not familiar with. Better terms to use are `family in crisis’ or ‘child in crisis’. 

We did: we built a crisis and early help support page which can be found from these key word searches – ‘help’, ‘families in crisis’, ‘crisis’, ‘family in crisis’. The section is also clearly shown on the Local Offer homepage.

You said: need clarification on who to contact for help out of hours and information on who people should go to if they have a crisis. 

We did: we have added information on what to do in an emergency including the out of hours phone number for children’s and adult’s social care. The page covers a range of issues and signposting information. As a further development, we have identified that we need to make our information clearer about the role of council early help services and situations where people should contact other external organisations instead and improve our signposting to these services, for example, breaking down mental health support and wellbeing services into clearer categories.

Collaboration/Co-Production

You said: it needs to be clearer on the Local Offer what we mean by collaboration.  Suggestion that Communication in Print symbols are used to explain the term and that it would be good to put information in BCP News about collaboration.

We did: the Co-Production Working Group has developed a co-production charter including an easy read version. These have been published on the Local Offer. A Co-Production pledge is also under development and will be published alongside the charter and people invited to sign the pledge. We will also be publishing a summary of co-production projects.

Schools information

You said: we would like a list of schools in Bournemouth, Christchurch and Poole and details of their SEND capabilities/support provided for children and young people with SEND, including how many SEND students they have. Also, we would like a list of mainstream schools in Bournemouth, Christchurch and Poole that have an ASD or SEND unit/base.

We did: schools are required to have a SEND policy and a SEND information report published on their website. We link to each schools information from the ‘SEND Local Offer’ tab on their directory record. You can find directory records for schools in Bournemouth, Christchurch and Poole here

The Local Offer team will see if we can obtain and publish a list of mainstream schools with ASD or SEND units/bases.

You said: SENCo’s need to know what is being done to develop the Local Offer.  

We did: The Local Offer co-ordinator did a presentation at the SEND forum for SENCos in March 2020 to talk about the Local Offer. At the session all attendees were asked to put links to the BCP Council Local Offer on their websites/SEND information. A talk on the Local Offer was also given in March 2019. We will use the schools newsletter/bulletins to give further updates about the Local Offer. The Educational Psychology Service have developed their section of the Local Offer to include a professionals area. We also update statutory SEND forms on this page and have done comms to professionals about the page so they can easily find the latest version of the forms.

You said: Information needed regarding school exclusions. Need to know:

  • what to do if your child is excluded
  • what the school should be doing if a child is excluded. 
  • What to do if your child can’t attend school for medical reasons and what the law is on this.
  • Video’s to accompany this would be good.
  • Would be useful to have factsheets from SENDiass about this on the Local Offer

We did: We have updated our exclusions page and linked to further guidance and resources on the SENDiass website. We also link to the DfE guidance from the page.

You said: Alternative Provision to be visible

We did: Further information on Alternative Provision has been requested and will be put on the Local Offer.

You said: Can we have a list of SENCO’s as it would be useful if the parent could talk to the SENCO when they are choosing a new school.

We did: It would be challenging to maintain the accuracy of this information for all schools across Bournemouth, Christchurch and Poole (BCP) but we have a directory record for each school in BCP which has contact details and links to their websites and SEND information to enable parents to find this information.

You said: If a school isn't listening to a parent what should they do? What is the escalation process? Who decides what support they get?

We did: We have included a link to a SENDiass factsheet on this page and have added to the information to show that parents can also speak with the Chair of Governors or the SEND Governor. 

EHCP information

You said: Need reference to parent rights around annual review.  

We did: EHCP Review information updated to include links to IPSEA and SENDiass support and rights information.

Transitions information

You said: Need information on transitions from early years to school and from primary to secondary school as these times are a big worry for parents.

We did: We have information about transitions on the Local Offer in the Early Education and childcare section and in the Schools, Colleges and Training section. A co-produced early years transitions charter is nearing completion and will be published on the Local Offer once complete. A co-produced BCP SEND Transition Framework for Key Stage 2 to 3 has been developed and has been published on the Local Offer. It is primarily a guide for schools produced by schools, but is helpful for parents too.

Other

You said: Parents said it would be good to have training around self harm and what to do

We did: We have added a link to a Parents guide to supporting a child who is self harming on our mental health and wellbeing information page.

Activities

You said: Would like information about football teams and clubs running locally for children and young people with SEND.

We did: We have added additional records for football clubs and sessions for children and young people with SEND, but if parents know of any others that are running that we should add please tell us.  

You said: Want information on things to do for people in wheelchairs.

We did: The Local Offer includes information on activities for people in wheelchairs and we have a ‘Wheelchair Accessible’ filter that can be used when searching for activities.

You said: Would like information on activities to do at home with your child.

We did: In response to COVID-19 we have brought together information on things to do with your child at home. This includes activities for pre-school age children from the Portage Service and our Family Hubs. We also have information on educational resources to support children and young people with SEND and a range of other activities that can be done from home.

You said: Break activities down into different age groups. Need information on what things are age specific.

We did: We developed the activities section of the Local Offer to make it easier to find different types of activities. We also added ‘tiles’ for different age groups to make it easier for people to search for age relevant activities. We also reviewed and updated the age information on our directory records to ensure that where an activity is age relevant it is clearly shown on the record. 

You said: Need information on activities spread across Bournemouth, Christchurch and Poole.

We did: We have developed the directory to include activities across Bournemouth, Christchurch and Poole and invite parents to tell us about anything we don’t currently have listed that they’d like added.

You said: Want information on social activities for children with SEND.

We did: we have a range of activities listed on the Local Offer including youth groups

You said: Want information on summer holiday activities.

We did: We have added a link to our school holiday listings page from the activities and Short Breaks page. We have also added a link to information about the Holiday Activities and Food programme.

You said: Want information on parent groups and forums for opportunities to talk to others.  Would like information on Saturday clubs for meeting other families.

We did: Our Information, Advice and Support section has details of support groups and Parent/Carer groups.

Preparing for Adulthood information

You said: Parents not sure if Ansbury is funded by BCP council. Clarification needed. If it is not available locally parents need to know what happens in our local authority area.

We did: Our Ansbury directory record was reviewed and updated. We also have information about careers advice for young people with SEND on the Preparing for Adulthood section of the Local Offer.

You said: Would like to know how the Job Centre can help people with Aspergers.

We did: We have put information on the Preparing for Adulthood - finding a job section about support available from JobCentre Plus.

Diagnosis information

You said: Information needed about diagnosis to help people know what to expect and the path parents need to follow if it is felt a child or young person needs an assessment.

We did: We have developed our ASD information to include information on what to do if your child needs an assessment.

You said: Would be useful to have the parents voice to hear from what others have done.

We did: We have linked to Parent Journey’s from our diagnosis information.

You said: Information requested on what people can do whilst waiting for a diagnosis or an EHCP.  Would be helpful to have information about what to expect at the first visit to the CDC, such as there is an assessment from multiple professionals at the same time.

We did: We will review how our diagnosis information could be further developed to better meet the needs of parents and will update on this page.

Finance information

You said: Need information on grants for people to access activities.

We did: We have information about activity discount schemes on the Local Offer.

You said: Need information on funding.

We did: we now have a range of information on the Local Offer relating to benefits and funding within the Money Matters section. This includes information on grants.

Learning and Training information

You said: Would be good to make it clear on the Local Offer that young people might not be accessing education 5 days a week. Parents need to be aware of this, so they can think about other activities such as  volunteering for the days they are not in education. Parents need to think about travel time too. For example, if their child is at Kingston Maurwood College it will mean an early start.

We did: We will add this information to the Local Offer.

Travel information

You said: can we have information about Airport accessibility and special assistance on the Local Offer.

We did: a page about air travel was added to the Local Offer with links through to information for a selection of airports most relevant to the local area.

SEND News and social media  

You said: can a ‘tell us what you think and what do you want to hear about section’ to SEND News.

We did: this was added as a standing item to the end of each weekly newsletter.

You said: Could there be a SEND Facebook group?

We did: The communications team have discussed the idea of having a SEND specific Facebook group. Because we already have 2 families Facebook accounts – one for early years families and one for families with older children, we feel it is best to continue to use and develop those channels for SEND information at this stage.

You said, we did - June 2020 to June 2021

You said: records for health services that come under Dorset Clinical Commissioning Group (CCG) need to be the same on the BCP Council and the Dorset Council SEND Local Offer websites.

We did: previously, services that were applicable to just Dorset residents or Bournemouth, Christchurch and Poole residents were only featured on the particular areas Local Offer. Both Local Authority SEND Local Offer websites now have all services listed for consistency.

 

You said: the Health Local Offers for BCP Council and Dorset Council need to be the same, this is especially important for parents who live on the border between the 2 Local Authority areas. Health services and information on the SEND Local Offer need to be presented more clearly and laid out as universal, targeted and specialist.

We did: work has been done on agreeing the content and layout of health services for the SEND Local Offer. This is a joint piece of work between Bournemouth, Christchurch and Poole parent carer representatives, the Dorset Parent Carer Forum, Dorset CCG, BCP Council and Dorset Council. The work is almost complete, and the new health section will be published soon.

 

You said: Parents need to know who their EHCP Case Officer is.

We did:  a list of case officers has been shared in the Family Information newsletter and also put on the Local Offer website. Initially it was on the website as a static document. A further request was that the information would be better as a webpage. This was actioned. Parent Carers Together were also consulted on what would make a good user friendly URL for the page. As a result, we now have a list of case officers, searchable by the school or setting they serve on the Local Offer and a user friendly URL to the page - www.bcpcouncil.gov.uk/ehcpcaseofficers

 

You said: can we have a personal budgets calculator – I have seen one on another Local Offer?

We did: Because personal budgets can be from Education, Health and Care Services they need joint planning and agreements and services have different ways of calculating Personal Budgets for their service based on their own thresholds and criteria. As such, BCP Council is not able to create a calculator at present but will liaise with the Local Authority in question to find out about how they have arrived at creating a calculator.

 

You said: I went onto the schools, colleges and training section but couldn’t find a list of schools, are they on there?

We did: yes, we have details of all Bournemouth, Christchurch and Poole schools on the Local Offer. They can be found on this page under the ‘Schools’ tab. This section is due to be re-designed to make it simpler to navigate, but in the meantime, to make education providers easier to find, we have added links to them in the opening text on the page. We have also added in a link to the GOV.UK find and compare schools in England tool.

 

You said: the information on the how to ask for an EHCP page is not correct.

We did: a meeting has been held with Parent Carers Together, SENDiass and the council to discuss this and changes are being made to the page as a result of this meeting.

 

You said: accessibility - when using a screen reader, the lozenges don’t have titles, so the Visually Impaired users don't know which lozenge is which.

We did: staff working on the Local Offer have had NVDA screen reader software installed so the site can be experienced in the way a Visually Impaired person would experience it.  At the top of each page, in the pink header, a Menu facility has been added, providing a drop-down section by section list of options. The home page of the FID and the Local Offer has been simplified, reducing the number of click through buttons. We worked with our web developer to fix a problem which was causing ALT Text for the Local Offer home page tiles not to read out aloud to a screen reader. To improve the accessibility of our content, both for visually impaired and those for whom English is not their first language, we have changed the format of early years provider individual Local Offer reports from PDF to text within the directory record itself. We are also working on transferring information from PDFs to webpages or Word documents to improve accesibility. 

 

You said: the Social Care section of the Local Offer is not clear and lacks information.

We did: work is underway to improve this section of the Local Offer. A parent/carer survey was carried out in April 2021. You can read the results of the survey here. Parent Carers are working with BCP Council to redesign the section so that it has clear information which is easy to find. If you want to get involved in this piece of work contact Parent Carers Together or the BCP Council Local Offer Team at localoffer@bcpcouncil.gov.uk  

You said: I couldn't find the SEND Statutory Services Team contact details on the Local Offer.

We did: the details were on the Local Offer in the teams directory record, but to make this more visible we have also added the details to the Graduated Response and EHCPs section landing page. We have also added some additional key words to make the contact details easier to find if doing a keyword search. 

View the Preparing for Adulthood (PfA) work and developments section on this page to find out what's being done to develop PfA processes and information.