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Local Offer survey responses (social care section) - April 2021

15 responses were received.

Question 1 – have you ever used the SEND Local Offer to find social care information?

  • Yes: 8 people
  • No: 7 people 

Question 2 - how easy was it to find social care information on the SEND Local Offer?

People were given a rating scale of 1 to 5 stars, with 1 star being difficult and 5 stars being very easy.

  • 1 star:  1 person
  • 2 stars: 1 person
  • 3 stars: 4 people
  • 4 stars: 1 person
  • 5 stars: 1 person 

Average rating was 3 stars

Question 3 - further comments about how easy or difficult it was to find social care information on the SEND Local Offer.

  • It was really tricky and I am fairly computer literate
  • Not as clear as Dorset Council information
  • To an English speaker and who understands the system it is easy but who doesn’t or SEND is new for them probably it should be a easier link such as typed ‘special needs’
  • Needs blocking in age groups
  • Information not clearly set out

Question 4 - what information do you need from the social care section of the SEND Local Offer? and question 5 - what words or terms would you use to search for these things on a website?

  • It's quite difficult to navigate the website and also it's confusing. Words or terms I would use - unsure of the question.
  • Information on how to apply for direct payments. Words or terms I would use - Direct Payments.
  • I asked for a carer's assessment to be told I wasn't entitled. Words or terms I would use - How can I apply for a carer's assessment.  Who would I contact to apply for carers assessment?
  • How to get social care support that is not connected to safeguarding? Words or terms I would use - social care, family support.
  • I was looking for eligibility for child health and disabilities team support. Words or terms I would use - Eligibility threshold, CHAD.
  • Child and adult services. Words or terms I would use - Child and adult services in Bournemouth.
  • Relevant providers for SEN kids activities in holidays, where to go for help on SEN issues, support groups for SEN children and their parents. Special school information. Words or terms I would use - SEN support Dorset/BCP. Help for kids with EHCPs, holiday clubs for SEN children.
  • EHCP and how to get them when school tells you you can’t have one. Support for my teenager. Support for me. Carers help. Post 16 help. Autism Acceptance. Grants for laptops. In college support. Words and terms I would use - EHCP how to get one? Support for my autistic teen, grants for autistic kids. Support for mums. Support for autistic teens. What support can my son get now he’s post 16.
  • Assessment diagnosis - steps to follow from 0-25. What to do and how it works because the process changes from early years settings to onwards. Words or terms I would use - Support for disabled people, assistance to people with learning disability, disability support.
  • Need to know what the criteria is for an assessment and what if I qualify can I expect in the way of help. Straight talking and transparent please. Need tiles set with subheadings across the range of needs.
  • After school clubs, transitions, Direct Payments. Words or terms I would use - Direct payments, social clubs.
  • How to get some advice about EHCP. Words or terms I would use. EHCP adviser.
  • Direct Payments for when my child reaches adulthood, and power of attorney, special needs colleges.
  • Transition planning for a young person aged 16 to 19 years old. How to access this service? What happens once accessed? It needs to cover both social care but also link to education too. Words or terms I would use - Transition Planning, Preparing for Adulthood, SEND Colleges.

Question 6 - what services do you think the social care section of the SEND Local Offer needs to have information about?

  • I didn't think I had to do a job for the council
  • Local Parent Social Groups
  • Transition from childhood to adulthood
  • Non-blaming support for parents who need help in order to help their children,   what are the eligibility criteria for social care support?
  • I think it needs to be fully transparent the various criteria. Obviously, policy can't be rigid but it is really hard to find the info.
  • All services
  • All of the above.  Dorset council information is much more user friendly.  Also BCP is out of date, I phoned several providers from your links and they did not cater for SEN children in their holiday provision
  • Grants, support groups, online support groups for both autistic & parents. How to challenge the school & L.A when they think you’re ‘overreacting’ when clearly you know your child!
  • As question 4 and be clearer the page can translated and indicate where the translation button is, please. Like : translation in the beginning of the page and the link accessed and flags.
  • As many as possible but may have to be limited more emphasis on teenage issues.
  • What social clubs apply to whom
  • Information with details about how to get a EHCP
  • All special needs provisions, whether schools, colleges, leisure and holiday activities, information on carers or agencies
  • Respite care information, clubs, provisions for families of young people seems to be missing!

Question 7 - the SEND Code of Practice 2015 says the Local Offer must include the following information about social care services and other provision supporting children and young people with SEN or disabilities. How well do you think the SEND Local Offer currently covers these topics?

People were given a rating scale of 1 to 5 stars, with 1 star being very poor and 5 stars being excellent.

Topic 1: Childcare

  • 1 star:  2 people
  • 2 stars: 3 people
  • 3 stars: 4 people 
  • 4 stars: 4 people
  • 5 stars: 2 people 

Topic 2 – Leisure Activities

  • 1 star:  4 people
  • 2 stars: 4 people 
  • 3 stars: 3 people 
  • 4 stars: 3 people 
  • 5 stars: 1 person

Topic 3 – Support for young people when moving between social care services for children to adults, including information on how and when the transfer is made (follow the link below to go to this section)

  • 1 star:  4 people 
  • 2 stars: 2 people
  • 3 stars: 4 people 
  • 4 stars: 4 people 
  • 5 stars: 1 person

Topic 4 - Support for young people in living independently and finding appropriate accommodation and employment.

  • 1 star:  3 people 
  • 2 stars: 4 people 
  • 3 stars: 5 people
  • 4 stars: 2 people 
  • 5 stars: 1 person 

Topic 5: Details of where information about the adult care and support system can be found, including: a) information on types of care and support b) local provision and how to access it c) accessing financial advice in relation to it d) how to raise concerns.

  • 1 star:  3 people
  • 2 stars: 2 people
  • 3 stars: 8 people
  • 4 stars: 1 person 
  • 5 stars: 1 person

Topic 6: A short breaks statement, giving details of the local range of services and how they can be accessed, including any eligibility criteria.

  • 1 star:  4 people
  • 2 stars: 3 people
  • 3 stars: 3 people 
  • 4 stars: 3 people
  • 5 stars: 2 people

Topic 7: Details of support groups and others who can support parent carers of disabled children and how to contact them.

  • 1 star:  4 people
  • 2 stars: 3 people
  • 3 stars: 5 people
  • 4 stars: 1 person
  • 5 stars: 2 people

Question 8 - please provide any further comments you would like to share on the sections just reviewed.

  • The Local Offer information seems to be quite good for early years, but gets steadily worse for older ages, and is nearly non-existent for young adults with SEND.
  • The content sometimes is good but too over worded to be accessed for first time. As mentioned before if possible, would be easier a full display word like “disability or learning disability” to be visually display then SEND
  • Whilst the website works brilliantly the let-down is in reality none of this is offered face to face (or over the phone) without having to lose your freaking mind in the process. Tell people how you can help! We’ve got too much going on in our lives to hunt for stuff all the time.
  • Not much information on a child staying at home help with benefits they can apply for.
  • It's a shame leisure activities are only available up to 16 when children stay in education until they're at least 18.  Also need to have information as to what's available after 18+.
  • Support Groups are there to help assist parents through troubling times Social Care must lead as they are trained more so in this work.
  • The information given is very, very basic. It doesn't cover the detail needed scaffolded in layers if parents want to drill down deeper into further levels of information. The signposting overall is very poor, explanations non-existent, and how to access information just not there. Very light touch, not very useful at all.

Question 9 - is the social care pathway/journey clear on the SEND Local Offer?

  • No: 6 people
  • Partially: 7 people
  • Yes: 2 people

Question 10 - what else is needed to make the pathway/journey clear?

  • Again, the website is clear. However, the reality is very different & difficult. No one talks to each other in the services, so you go round in circles.
  • I could not find any information on how you apply to a special school if your child is in mainstream
  • I don't see any pathway - just lots of tiles with different titles
  • It needs a complete overhaul
  • It's not for me to say
  • Less jargon, more straightforward language
  • Clearly set out by age
  • Set Pathways or direction for the majority to follow. Anomalies will crop up in any system give clear advice who to see.
  • Maybe have a short questionnaire where you enter age, condition, etc of your child and it brings up everything applicable for that profile, eg what they are eligible for now and what can be offered later on in life? Or show the pathway graphically as a flow chart or picture.
  • Details
  • Include some visuals, maybe simple boxes in a process flow that shows step by step what happens and when to make it easy for parents to understand and follow the information.

Question 11 - is it clear from the SEND Local Offer how you would request a social care needs assessment for your child or young person?

  • No:  7 people
  • Yes: 8 people

Question 12 - how could we improve the information on how to request a social care needs assessment for your child or young person?

  • Key words to be displayed with the right link not only pop up the link with information. Just as example: EHCP is newish replacing the Statement plan. Probably some people have heard about Statement in the past but they need it now and it calls EHCP. ‘EHCP former STATEMENT ‘. Plus AWARENESS in the education settings as well. Videos in the social media would definitely help ‘How to access support in support social care needs”
  • I entered 'social care needs assessment' into the search field, and I found this page, which is completely useless!! https://www.fid.bcpcouncil.gov.uk/kb5/poole/fis/advice.page?id=LLYs99eRXgk
  • Some of the information contact provide could be made available
  • Being involved with more discussion with other org's and charities. 
  • Please just tell us how to access it, who to email or telephone.
  • Again, be very specific, use a process map start to finish, with yes or no's along the route, so parents can easily follow it and know who to contact and when it's appropriate, i.e. at school transition points for example.

Question 13 - is it clear from the SEND Local Offer how you would request a social care needs assessment for an adult between the ages of 18 to 25?

  •  No: 7 people
  • Yes: 8 people

Question 14 - how could we improve the information on how to request a social care needs assessment for an adult between the ages of 18 to 25?

  • 2 people referred us to previous answers
  • I’m not sure
  • ?
  • Use a base language with simple words. Try and get info in one place as opposed to too much searching speed in some cases is of the essence keeping a yp calm.
  • Same answer as for children, make it explicitly clear

Question 15 - is it clear from the SEND Local Offer how you would request a social care needs assessment for yourself as a parent/carer?

  • No:  9 people
  • Yes: 6 people

Question 16 - how could we improve the information on how to request a social care needs assessment for yourself as a parent/carer?

  • 2 people referred us to previous answers
  • Maybe a flowchart of the process
  • I signed up with CRISP
  • It is not clear at all.
  • Some parents may have learning difficulties themselves. Maybe get sencos and social workers to discuss this with parents and carers as part of EHCP review.
  • Ensure that Social Care /worker offers this option  as part of training .Some parents don't like to ask as think they are being judged.
  • Help for carers in general is very well hidden, there is one click box only that I saw and that was it. Make it prominent and easily visible.

Question 17 - please share any other comments you have about your experience of finding social care information on the SEND Local Offer.

  • As above (translation not displayed easily)
  • It all feels non-existent
  • Tends to be long winded  based on a need to know basis.Not readily offered as might cost BCP money.
  • Very, very poor. If the Local Authority wants to improve efficiencies, they need to give parents the tools online to self serve, to get as much information as possible, and not drive them to emails or phone calls which create more work for the LA. Also need someone who is approachable as a single point of contact for all things social care within the Local Authority, who can spend time answering questions and signposting.

Question 18 - if you have a young person and they have looked at the social care section of the SEND Local Offer please let us know what they thought of it.

  • They didn’t understand anything very worded in first place. As mentioned before a key word should be linked.
  • My young person found it impossible to use with their SEND, and very difficult to follow and understand. Text size too small, not colourful or engaging enough, and not enough ease of flow of information and signposting of how to find the information online the website

Question 19 - if you have any suggestions on how we could improve accessibility of the Local Offer for users with SEND please give us details here.

  • As above. I have done myself in the past to help a friend and I have drawn a visual steps in each stage to follow.
  • Better integration with speech package
  • Use our Parent Carer Forum to publicise it and signpost to it, but only if it were more user friendly. Use your SENDIASS team to publicise it and signpost to it. Have flyers available in local schools with information about it.

Question 20 - if you have any suggestions on how we could improve accesibility of the SEND Local Offer for those for whom English is not their first language please give us details here.

  • The answers above are based on a person who English is not their first language.
  • Clearer sections
  • Give explanations in basic English not too wordy and options of having someone to talk to F2F if required a friendly face works wonders back to FID !
  • Larger type font sizes often help break down barriers if the option for full translation into other languages is not feasible

Question 21 - would you like to take part in a virtual group discussion?

  • I do not wish to be part of a further discussion – 8 people
  • I would like to take part in a further discussion but am not free on 27 April – 4 people
  • Yes I would like to take part on 27 April – 3 people

Question 22 - please provide us with any comments for further discussion

  • I think transparency is absolutely crucial

Question 23 - if your child or young person has used the social care section of the SEND Local Offer, would they be interested in having a further discussion about their experience?

All said no.