Skip to main content

FIS Outreach & Brokerage

Free information and guidance for you and your family

Assisting Local Families

The Family Information Service is here to help you at any stage of family life, in particular, if you are having difficulty finding the right choice of registered childcare, we can assist you on a one-to-one basis, as part of our ‘brokerage’ service. This may involve speaking to Early Years providers on your behalf, or accompanying you on initial visits providing relevant support when required, or simply providing information on additional family services.

We are very fortunate to have excellent members in the team who are specifically trained in outreach and brokerage and offer a wealth of knowledge covering: education, local activities, support for SEND , childcare and early years funding.

The team can help you, and your family, with:

•           childcare choices i.e childminders, playgroups, nurseries etc

•           emergency childcare options

•           early years funding

•           completing application forms

•           advice and guidance on applying for a reception school place

•           activities for children of all ages

•           local family services to meet your individual needs

The ‘brokerage’ service is available between 9.00am and 5.15pm, Monday to Thursday, and 9.00am to 4.45pm on Friday.  Please call the Family Information Service in Poole on: 01202 261970 to arrange an appointment or visit the Welcome Desk, above Poole Central Library, Poole.  Or call the Children's Information Service in Bournemouth on: 01202 456222. 

Meet Us in Your Local Community

The team meets parents/carers and families at a variety of community venues in the local area, including parent and toddler groups, Children’s Centres, schools, health clinics community events and activity days. To find out more, follow us on Twitter or Facebook, or visit the `What’s On’ calendar on this site.