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Family Information Service - BCP Council

The Family Information Service is a free, impartial and confidential service for parents and carers of children and young people (aged 0-19 years or up to 25 years where the child or young person has Special Educational Needs or Disabilities).

We provide information, guidance and assistance on a range of areas including:

  • childcare options and funding for childcare, including a childcare brokerage service providing one to one support for parents or carers to help find suitable childcare
  • activities for children, young people and families
  • services for children and young people with SEND and their families

The service and information is available via:

  • phone - 01202 261999
  • email -
  • the Family Information Directory 
  • the SEND Local Offer - a website containing information on services and activities for children and young people with SEND
  • In usual circumstances we provide face to face advice from selected BCP Council locations and via community outreach activities. These are currently suspended due to COVID-19 but we will update this page with further information when our face to face service is available again. 
Family Information Service
Inclusion and Family Services
BCP Council
BH15 1SA
01202 261999
01202 262260
Contact Name
Family Information Service
See Journey Planner on right-hand side of this page, where you can view bus, car and train routes from your location.
Times Available:
Monday to Thursday: 8:30am - 5:15pm
Friday: 8:30am - 4:45pm
All Year Round
From 0 years  to 19 years .
This Service is Free
Referral Criteria:
Self Referral
Referral Procedure:
Contact by letter, telephone, fax, e-mail, or visit in person (2nd floor, Poole Central Library, Dolphin Centre, Poole)
Languages Spoken:
Are your staff DBS Approved?
Do you have a First Aid Policy?
Do you have Public Liability Insurance?