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Family Information Service - BCP Council

The Family Information Service is a free, impartial and confidential service for parents and carers of children and young people (aged 0-19 years or up to 25 years where the child or young person has Special Educational Needs or Disabilities).

We provide information, guidance and assistance on a range of areas including:

  • childcare options and funding for childcare, including a childcare brokerage service providing one to one support for parents or carers to help find suitable childcare
  • activities for children, young people and families
  • services for children and young people with SEND and their families

The service and information is available via:

  • phone - 01202 093131
  • email - familyinformation@bcpcouncil.gov.uk
  • the Family Information Directory 
  • the SEND Local Offer - a website containing information on services and activities for children and young people with SEND
  • In usual circumstances we provide face to face advice from selected BCP Council locations and via community outreach activities. These are currently suspended but we will update this page with further information when our face to face service is available again. 
 Address
BCP Council
Poole
Dorset
Postcode
BH15 1SA
 Telephone
01202 093131
 E-mail
familyinformation@bcpcouncil.gov.uk
 Website
https://www.fid.bcpcouncil.gov.uk/.../home.page
Contact Name
Family Information Service
Directions
See Journey Planner on right-hand side of this page, where you can view bus, car and train routes from your location.
Times Available:
Monday to Thursday 9am to 5pm. Friday 9am to 4:30pm
Availability:
All Year Round
Age:
From 0 years  to 19 years .
Costs:
This is a free service.
Referral Procedure:
Contact by letter, telephone, e-mail.
Languages Spoken:
English
Are your staff DBS Approved?
Yes
Do you have a First Aid Policy?
Yes
Do you have Public Liability Insurance?
Yes