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Welcome to the Family Information Service

The Family Information Service can help with a range of issues regarding family life. If you're a parent, grandparent or carer and have a question but don't know where to go, contact us. 

The service is free, confidential and impartial and provides information for families of  children and young people aged 0 to19 or 0 to 25 for children and young people with special educational needs and disabilities (SEND).

The service and the Family Information Directory provides information on local organisations, services, childcare and activities and events relevant to families.

The SEND Local Offer provides information on activities and services for children and young people aged 0-25 with special educational needs and disabilities. 

Contact us:

  • Telephone 01202 261999 between 8.30am and 5.15pm, Monday to Thursday, and 8.30am to 4.45pm on Friday
  • Visit the Welcome Area, above Poole Central Library, Dolphin Centre between 9.00am-5.15pm Monday to Thursday and 9.00am-4.45pm on Fridays.
  • Email

For information on services outside Bournemouth, Christchurch and Poole, use the Family and Childcare Trust search facility to find a local Family Information Service. 


To provide feedback on the the Family Information Service or the Family Information Directory please complete this form.