Information for families in Bournemouth, Christchurch and Poole

Family Contact Service

Family Contact Service logo

We are a child-centred contact service which helps looked-after children see their birth families and supports families going through a separation.

Our dedicated family contact centre provides a safe, neutral and comfortable place for children to see non-resident parents or family members.

Who we help

  • looked-after children
  • families going through a separation (for example, divorce)

What we offer

  • a safe, supportive and fun environment for young people (from new-born to teenagers) to support them at what may be a difficult time
  • a place where families can play together, cook together, eat together and be together
  • highly trained and committed staff, with enhanced DBS certificates who are skilled in supporting children and families
  • more than 15 years' experience of delivering contact services
  • free on-site parking for all users.

We're also fully accredited members of the National Association of Child Contact Centres. We work closely with the Children and Family Court Advisory and Support Service, private law firms, other local councils and families.

Our other services include court reports, parenting assessments and attendance at court.

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Venue/Contact Details
Please contact us for Contact Centre Details
See Journey Planner on the right-hand side of this page, where you can view bus, car and train routes from your location.
Times and Costs
Opening times:
Monday to Friday 8:30am to 6pm. Saturday 9am to 1pm.
Further opening details:
  • Daily
  • All Year Round
Charges Supervised contact at the Family Resource Centre £45 per family per hour (up to 3 children) - including a written summary £5 per hour for each additional child. Supervised contact in the community £45 per family per hour (up to 3 children) - including a written summary £5 per hour for each additional child plus expenses. Supported contact £35 per family per hour (up to 3 children) £5 per hour for each additional child. Handovers £25 per family per visit
Ages, Booking Details and Referral Information
Booking Information:
Book by phoning our referrals team, who will let you know what's available and discuss the type of service that would be best for you and your family we then invite you and your family to come to the centre, meet the team and understand more about what we offer to make sure everyone is clear about what has been agreed, we ask all family members to sign a contract of expectations if you decide to go ahead with the booking, our referrals team work with you to finalise all the details.