Information for families in Bournemouth, Christchurch and Poole

Welcome to the Family Information Service

The Family Information Service are here to help you with a range of matters relating to family life. If you're a parent, grandparent or carer and have a question, contact us.

The service is free, confidential and impartial. We are here to help families with children and young people aged 0 to 19 or 0 to 25 for children and young people with special educational needs and disabilities (SEND). 

The team and the Family Information Directory can provide information on local childcare, services and activities, and much more! We also offer a one to one brokerage service available to anyone who wants more help finding the right childcare or activities.

Contact us:

For information on services outside Bournemouth, Christchurch and Poole, use the Family and Childcare Trust search facility to find a local Family Information Service.

The SEND Local Offer provides information on activities and services for children and young people aged 0 to 25 with special educational needs and disabilities.

For more information about the Case Officers allocated at each schools, and how to contact the team please visit BCP Council EHCP Case Officers page.


To provide feedback on the the Family Information Service or the Family Information Directory please complete this form.