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BCP Council Education, Health and Care Co-ordinators (EHCCO) (formerly Case Officers)

This document lists the Education, Health and Care Co-ordinators (EHCCO), formerly Case Officers and the schools for whom they are the link officer. As link officers for schools, Co-ordinators support children and young people with an EHCPEHCPA legal document that describes a child or young person's special educational, health and social care needs. It explains the extra help that will be given to meet those needs and how that help will support the child or young person to achieve what they want to in their life. and those for whom a request for statutory assessment has been submitted.

Parents and young people wishing to submit a request for assessment or who wish to ask their setting to do so on their behalf are advised to speak with their school or setting initially.

This page was updated on 17 October 2025.

How to contact an Education, Health and Care Co-ordinator

In addition to the launch of a Communication Standards charter in the SEND Service, we are also using the Microsoft Teams Booking App which allows you to book an appointment with your Education, Health and Care Co-ordinator.

The link to your Education, Health and Care Co-ordinators’ booking slots is available next to your child's school below.

An appointment slot is for 15 minutes, so we have created some top tips for making the most of your time:

prepare for your appointment by writing a list of questions you want to cover and any information you wish to discuss;
consider whether there is anyone else you need to speak to prior to your appointment, eg, if your query is regarding the progress of your child or young person at school/college, would it be more beneficial to contact their education setting in the first instance;
consider whether there is a formal process required to address your query, eg, if you are wishing to request a different setting for your child or young person, would requesting an early annual review with your child/young person’s education setting be more appropriate;
is the information you require already available on the SEND Local Offer: The Bournemouth, Christchurch and Poole SEND Local Offer - BCP Council

You can also reach your Education, Health and Care Co-ordinator via email using the format of: name.surname@bcpcouncil.gov.uk

If the service is in high demand, you may have to allow up to three days working days for a response to an email, or for a response to a phone call.

Every child who is under assessment for an EHCNA has an identifier (number) so that they can access the SEND Progress Portal online, please go to Education Health and Care Plan portal (bcpcouncil.gov.uk) for further information on how to use the portal.

If parents and young people have further queries, they are welcome to contact the SEND Statutory Services Team on 01202 128880 or by email at SENDbso@bcpcouncil.gov.uk

SEND Managers

Primary pod Team Manager: Lisa Hutt, lisa.hutt@bcpcouncil.gov.uk, 01202 128564

Primary pod Assistant Team Managers: Monika Pardo monika.pardo@bcpcouncil.gov.uk, 01202 128648 and Tania Christopher tania.christopher@bcpcouncil.gov.uk, 01202 128967

Secondary pod Team Manager: Teresa Hegarty, teresa.hegarty@bcpcouncil.gov.uk, 01202 817914

Secondary pod Assistant Team Manager: Prue Matthews, prue.matthews@bcpcouncil.gov.uk 01202 127224

Post-16 pod Team Manager: Janette Pearcy janette.pearcy@bcpcouncil.gov.uk, 01202 127470

Post-16 Assistant Team Manager: Liz Maclure liz.maclure@bcpcouncil.gov.uk, 01202 126823

Schools A to D