Information for families in Bournemouth, Christchurch and Poole

Adult Social Care Contact Centre - BCP Council

Adult Social Care Contact Centre - BCP Council logo

The BCP Council Adult Social Care Contact Centre, strives to hold open conversations with individuals from the very first point of contact, to discover unique options, possibilities and solutions that will enable adults and carers to live their lives as fully as possible, doing things that matter to them right now, in communities they feel connected to. 

The Contact Centre aims to build on a person's strengths and connections. With the help of well-timed preventative actions and community support, individuals will be guided to find their own way forward and develop resilience, becoming more active, healthy, happy and independent.

To request a carer's assessment or an initial assessment for yourself or someone else over 18, use the link on this page.

If someone's life or property is at risk, always call 999.

Outside of our office hours, call the Emergency Duty Service on 03001 239895. 

If your query or concern is about a child or young person under 18, contact the Children's First Response Hub.

View all details
Venue/Contact Details
Adult Social Care Contact Centre
St Stephens Road
Area coverage
BCP Area
See Journey Planner on right-hand side of this page, where you can view bus, car and train routes from your location.
Times and Costs
Opening times:
Monday to Thursday 9am to 5pm and Friday 9am to 4:30pm. Outside of these times call the Emergency Duty Service on 0300 123 9895.
Further opening details:
  • Afternoon
  • Morning
  • Daily
  • All Year Round
This is a free service
Ages, Booking Details and Referral Information
From 18 years to 99 years
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BSL (British Sign Language) support - for BSL support using a browser

Before using SignVideo BSL Live, please ensure you meet these basic requirements as a minimum:Instant access with browsers:

  • Chrome/Firefox and Safari
  • iOS: 11 or above
  • Android: 4.4 or above
  • PC: Chrome/Firefox
  • macOS: Chrome (Safari 11 supported)


Sign Video Apps:

  • Browsers: Chrome/Firefox and Safari
  • iOS: 9 or above
  • Android: 4.4 or above
  • PC/macOS: no browsers required
  • Bandwidth of at least 512 kbps upload and download.


Download SignVideo Apps

Connect to SignVideo to make a call from the browser.

To use SignVideo apps: select SignVideo Directory Services and scroll down to select BCP Council Adult Social Care.