Information for families in Bournemouth, Christchurch and Poole

Patient Advice And Liaison Service (PALS) - Dorset County Hospital

Patient Advice And Liaison Service (PALS) - Dorset County Hospital logo

Patient Advice and Liaison Service (PALS) is a non-clinical service for all patients and carers. The team can help answer questions about experiences with the hospital, point to other services, listen to suggestions, queries, concerns and compliments and can offer advice and support.

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Venue/Contact Details
Dorset County Hospital
Williams Avenue
Area coverage
Pan Dorset
See Journey Planner on right-hand side of this page, where you can view bus, car and train routes from your location. We are situated near the North Wing main entrance on Level 1 (near the cash machine).
  • Wheelchair Accessible
  • Accessible Toilet
  • Lift
  • Disabled Car Parking
  • Car Parking
Times and Costs
Opening times:
Monday - Friday: 10.00am - 4.00pm
Further opening details:
  • Afternoon
  • Morning
  • Daily
  • All Year Round
This is a free service.
Ages, Booking Details and Referral Information
Eligibility criteria:
Patient Advice And Liaison Service (PALS) is available within Dorchester County Hospital NHS Foundation Trust, Dorchester, Dorset.
Referral process:
  • An answer phone message can be left for the PALS team or an email can be sent, both answered within 72 hours during opening hours. PALS can be contacted via letter, email, telephone or a walk-in service is offered at the hospital. If contact is made by letter/email, please include patient details (name, address, date of birth, telephone number and hospital number if known), your name and contact details, your relationship to the patient, clear description of your concern/complaint, the ward name/department the query relates to and name any relevant staff, include any relevant documents and your desired outcome i.e. how we can help best resolve your concern or complaint. All correspondence is treated with the utmost confidence.
SEND Local Offer SEND

Contact 01305 254470 for information on how we support children and young people with SEN and disabilities.

Are your staff DBS Approved?
Do you have a First Aid Policy?
Do you have Public Liability Insurance?