Information for families in Bournemouth, Christchurch and Poole

Patient Advice And Liaison Service (PALS) - Royal Bournemouth And Christchurch NHS

Patient Advice And Liaison Service (PALS) - Royal Bournemouth And Christchurch NHS logo

The PALS and Complaints team at The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust is a patient friendly, easy-to-access service designed to provide a personal contact to assist patients, relatives and carers.  It provides confidential, free advice and support and is independent to wards and departments in the Trust. 

It can also offer you on-the-spot advice and information when you have queries or difficulties regarding the hospital services or the care you have received.  They will listen to your concerns and help you find ways of resolving them. 

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Venue/Contact Details
Royal Bournemouth Hospital
Castle Lane East
Area coverage
Pan Dorset
See Journey Planner on right-hand side of this page, where you can view bus, car and train routes from your location. In the main entrance atrium of the Royal Bournemouth Hospital.
  • Wheelchair Accessible
  • Disabled Car Parking
  • Car Parking
Times and Costs
Opening times:
Monday - Friday : 9:30 am - 4:00 pm
Further opening details:
  • Afternoon
  • Morning
  • Daily
  • All Year Round
This is a free service.
Ages, Booking Details and Referral Information
Referral process:
  • Telephone, E-mail or Visit
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Please see website for further information.