Information for families in Bournemouth, Christchurch and Poole

Connection - 24/7 Mental Health Helpline

Connection - 24/7 Mental Health Helpline logo

Connection is a round-the-clock helpline for people of all ages, anywhere in Dorset, who are experiencing mental health problems and need support.

The helpline offers 24/7 telephone access to mental health advice and support as part of Access Mental Health. You do not need to be known by our services, and can also phone for support and advice about a friend or family member experiencing poor mental health. This number will charge at your local rate but Connection can also be accessed via NHS 111 for free.

Staff are trained to support anyone who calls, regardless of the level of mental health crisis, and can signpost you to the most appropriate service which meets your needs. This may include directing you to our drop-in services provided at the Retreat (based in Bournemouth and Dorchester) or the Community Front Rooms (based in Bridport, Shaftesbury and Wareham).

View all details
Venue/Contact Details
Area coverage
Pan Dorset
See Journey Planner on the right-hand side of this page, where you can view bus, car and train routes from your location.
Times and Costs
Opening times:
Connection is currently open and can be called 24/7.
Further opening details:
  • Evening
  • Afternoon
  • Morning
  • Daily
  • All Year Round
This is a free service.
Ages, Booking Details and Referral Information
Booking Information:
Booking is not required.