Information for families in Bournemouth, Christchurch and Poole


SENDiass4BCP logo

Special Educational Needs and Disability Information, Advice and Support Service.

We are a free, confidential and impartial service for children and young people with SEND who live across Bournemouth, Christchurch and Poole and their parents or carers.  We are arms’ length from the local authority.

As a service we can:

  • listen to, and help you to, voice your views and concerns
  • work with you to explore your options
  • help you to understand your family’s rights in relation to special educational needs and disabilities
  • help you to understand your family’s rights in relation to exclusions
  • prepare for and/or attend meetings with you, including annual reviews and meetings about exclusions
  • understand reports, letters, processes
  • support you to write letters and express your views
  • support you through the Education, Health and Care Plan process
  • help you to resolve issues and find solutions
  • provide advice and support on mediation and SEND Tribunals.

We can be contacted by email at 

You can find further information, including fact sheets and videos produced by us, on our website, our Facebook, Instagram, Twitter, and YouTube.

View all details
Venue/Contact Details
Area coverage
BCP Area
See Journey Planner on the right-hand side of this page, where you can view bus, car and train routes from your location.
Times and Costs
Opening times:
Our advice line operates Monday to Thursday between 9:30am and 12:30pm, and we do respond to voicemails left on that number. We are open between 9am to 5pm Monday to Friday.
Further opening details:
  • Afternoon
  • Morning
  • Daily
  • All Year Round
This service is free.
Ages, Booking Details and Referral Information
From 0 years to 25 years
Eligibility criteria:
We can help if you are a child or young person (0-25 years old) with special educational needs or disabilities or if you are the parent or carer of a child or young person with SEND.
SEND Local Offer SEND

This service is specifically for children and young people with SEND and their families.

Are your staff DBS Approved?
Do you have a First Aid Policy?
Do you have Public Liability Insurance?