Information for families in Bournemouth, Christchurch and Poole

Citizen's Advice - Bournemouth, Christchurch and Poole

Citizen's Advice - Bournemouth, Christchurch and Poole logo

Citizens Advice is a charity and a voluntary organisation. We help ordinary people with the everyday issues that they face. Our advisors are all volunteers, giving their time to help their local communities. All advisors are fully trained to deal with a wide range of legal problems that each and every one of us faces from time to time.

We can help you clarify your rights and legal position, provide you with options to deal with the situation yourself and, in some circumstances, our advisors may act for you.

From Benefits and Debt to Consumer and Employment rights, our advisors are capable of dealing with all manner of subject areas. 

You can contact us via the web form -

or have a web chat -


View all details
Venue/Contact Details
Citizens Advice, The West Wing, Town Hall
Bourne Avenue
Area coverage
Pan Dorset
See Journey Planner on right-hand side of this page, where you can view bus, car and train routes from your location.
  • Wheelchair Accessible
  • Interpreting / Translation Service
  • Accessible Toilet
  • Disabled Car Parking
Times and Costs
Opening times:
Monday to Friday: 10am to 4pm (Advice Line). For opening times of our drop-in centres please check our website.
Further opening details:
  • Morning
  • Daily
  • All Year Round
This is a free service.
Are your staff DBS Approved?
Do you have a First Aid Policy?
Do you have Public Liability Insurance?