Our chatbot is called Nia and can assist with common enquiries about family hub services, activities running in BCP and general enquires about children and young people. If you've got a quick question, have a chat with Nia and see how she can help you!
What is a chatbot?
A chatbot is an artificial intelligence (AI) digital assistant. It's designed to simulate human conversation using pre-calculated responses to common customer questions.
How do I use the chatbot?
Simply click on the link to the chatbot at the bottom right of the website and type in your question. The chatbot will then take a couple of seconds to respond. If she can answer it, she will, or she may ask for more information to narrow the response provided.
Why have you introduced Nia?
We encourage customers who are willing and able to contact us via our digital services first. This includes online forms and now Nia the chatbot. This will help to leave our phone lines available to respond to calls from our more vulnerable families, those unable to contact us digitally and those with more complex enquiries.
What can I ask Nia?
For our initial phase, we have provided a simple interface that allows you to ask your question relating to services offered by the Family Hubs and Nia will respond to it if she can.
Why isn't the chatbot available for every council service on the website?
You'll notice that Nia is only able to provide information on certain services at present including:
- Family Hub services
- Family Hub sessions
- Family Information services
- Activities held in BCP for children, young people and families
This is because we're running a pilot on just a few areas to allow us to better understand how our customers react to the chatbot and to help us gather feedback on what subjects and features you might like to see introduced. If we find that our customers like to use the chat functionality, we may extend its use across the website as an additional channel.
Accuracy of the Information
This chatbot is designed to help you find information about the Family Information Hub quickly and easily. While we strive to ensure the information provided is accurate and up to date, the chatbot is an automated service and may occasionally provide incomplete or outdated responses.
It is not a substitute for professional advice or direct support. For personal queries or detailed assistance, please contact the Family Information Service directly at familyinformationservice@bcpcouncil.gov.uk.
Please avoid sharing personal information such as your name, address, or contact details when using the chatbot. We may retain anonymised records of interactions to help improve the service.
Impartiality of Responses
The chatbot is designed to provide neutral and unbiased information based solely on publicly available content and approved service data. It does not promote any particular viewpoint, organisation, or service provider. If a question falls outside the scope of the Family Information Hub, the chatbot will aim to guide you to appropriate sources without favour or judgement.