Information for families in Bournemouth, Christchurch and Poole

Patient Advice and Liaison Service (PALS) - Poole Hospital NHS

Patient Advice and Liaison Service (PALS) - Poole Hospital NHS logo

The Patient Advice and Liaison Service (PALS) offer confidential advice, support and information on matters relating to your care and treatment at Poole Hospital. We will listen to your comments and feedback and if something hasn't gone so well, where we can, we will put things right as quickly as possible. 

We can help to sort out problems on your behalf, provide help and support to patients, their families, carers and friends, listen to suggestions, queries and concerns, and provide information on NHS services.

View all details
Venue/Contact Details
Health Information Centre
Longfleet Road
BH15 2JB
Area coverage
Pan Dorset
See Journey Planner on right-hand side of this page, where you can view bus, car and train routes from your location. The Patient Experience Centre is located next to the multi-storey car park on Longfleet Road.
Times and Costs
Opening times:
Monday to Friday 9:30am - 4pm.
Further opening details:
  • Afternoon
  • Morning
  • Daily
  • All Year Round
This service is free.
Ages, Booking Details and Referral Information
Booking Information:
In person, via email or over the telephone.
Referral process:
  • We are happy to see you in person but please telephone first to make sure that someone is in the office as we are often called out to see patients in the hospital.
SEND Local Offer SEND

The Pals team can provide:

Are your staff DBS Approved?
Do you have Public Liability Insurance?