Information for families in Bournemouth, Christchurch and Poole

Citizens Advice Bournemouth Christchurch and Poole - Winter Warmth Support

Citizens Advice Bournemouth Christchurch and Poole - Winter Warmth Support logo

Citizens Advice Bournemouth Christchurch and Poole are once again delivering the Winter Warmth Support programme in partnership with BCP Council and the Together We Can initiative.

If you require ongoing support to afford energy bills, please contact our Advice Line on 0808 2787 939 or complete our online contact form. Our advisers will use our public website as well as other trusted and verified websites to provide information and guidance on your issue.

As part of the process, we will need to confirm your name and address by way of a screenshot of a utility bill or benefit letter this you will need include within the application or you will need to email to us.

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Venue/Contact Details
Citizens Advice, The West Wing, Town Hall
Bourne Avenue
Area coverage
BCP Area
See Journey Planner on right-hand side of this page, where you can view bus, car and train routes from your location.
  • Wheelchair Accessible
  • Interpreting / Translation Service
  • Accessible Toilet
  • Disabled Car Parking
Times and Costs
Opening times:
Please visit our website for more information
Further opening details:
  • Daily
  • All Year Round
This is a free service.
Ages, Booking Details and Referral Information